Application regulations

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§ 1. Preliminary provisions.

  1. These regulations define the rules of using the Website – an application for the management of rental of residential premises, located at
  2. Glossary:
    1. Landlord – User having a legal title to a flat and using the Website to service rent,
    2. Tenant – User using the website as a Tenant of a dwelling or its part,
    3. Regulations – these regulations,
    4. Service Provider – RENTUMI Limited Liability Company with registered office in Poland, Szczecin, registered by the District Court in Szczecin-Centrum in Szczecin, 13th Commercial Division, under number 0000668316, register address: Wyzwolenia 107, 71-051 Szczecin, Poland, REGON: 366778380, Tax nr: EU 8522629480, share capital PLN 100,000 – fully paid up,
    5. User – a person registering on the Website and using its functionality; in the case of a natural person, an adult person with full legal capacity,
    6. Website – application (software along with graphic layout) placed on the website,
    7. Price list – placed on the website a set of information presenting the costs of using the Website’s functionality
  3. The Regulations define the types and scope of services provided electronically by the Service Provider, rules for using the application on the website, payment terms, as well as the complaint procedure.
  4. To use the Website, the User must have a device (eg a computer, telephone, tablet) with an application that provides the ability to browse websites www. Access to the Website is provided by browsers: Internet Explorer, Mozilla Firefox, Safari, Opera, Google Chrome.
  5. By registering on the Website, the User selects the account he intends to set up, i.e. intended for the Lessor, i.e. a person who, having a legal title to a dwelling, is interested in renting it or is already renting it (account “Owner”) or for the Tenant, ie a person who intends to use someone else’s apartment as a party to a tenancy agreement (Lokator account). Account selection determines the types of functionalities available to the User, which vary depending on the type of account. The Service Provider does not charge any fees for using the “Lokator” account function.
  6. Users may conclude agreements with each other within the Website. Conclusion of the contract is preceded by mutual sharing of personal data by Users. The service provider encourages the reasonable sharing of personal data for the purposes of these contracts, in particular in a secure manner that prevents access to data to third parties.

§ 2. Registration on the site.

  1. The User registers on the Website by creating an account distinguished by the designation “login”. Each User has his own individually designated login. The username provided by the User is the mobile phone number or e-mail address, which is also used to contact the User.
  2. When setting up an account, the user also chooses a password protecting against access to the account from third parties. The user is obliged to protect the password from third parties, in particular, not to provide it to them. The password can be changed free of charge.
  3. In order to register, the User provides his personal data, i.e .:
    1. name and surname / name,
    2. address of residence / residence,
    3. delivery address with postal code,
    4. PESEL number, and in the case of entrepreneurs with NIP number,
    5. email address,
    6. contact phone number,
    7. ID series and ID number,
    8. for foreigners – the number of the residence card (if it is required for a foreigner),
    9. name and surname of the natural person representing the User.
  4. A user using the account “Owner” may set up a “Lokator” account for a new User by entering his / her data with the consent of that person, including the telephone number. Then, an SMS message containing a 4-digit access code is sent to the number by the Service Provider. If the new User agrees to create an account, he may provide the “Owner” with the access code. At the moment of entering the code on the Website, an account is created for the new User. Until the code is entered, the Service Provider does not process personal data provided by the “Owner” User. The user who intends to provide access code is required to read the Regulations beforehand.
  5. During registration, the User consents (obligatorily) to the processing of personal data for the purpose of using the Website. In addition, the User may consent (voluntary processing of personal data for marketing purposes (directing business correspondence, including commercial offers). The User has the right to:
    1. insight and requests to change personal data provided to the Service Provider,
    2. requests to remove some or all of the person’s data from the Service Provider’s database, but this may be related to disabling the use of the Website. The entity that processes personal data of the User is the Service Provider.
  6. The Service Provider is entitled, and in some cases obliged, to transfer the User’s personal data to entities authorized to obtain it pursuant to separate regulations, in particular at the request of the judicial authorities.
  7. In relation to the provided personal data, the User is fully liable for providing false personal data, especially if as a result the Service Provider or a third party will make unfavorable regulation with his own property.
  8. After indicating the data and creating an account, the User is obliged to confirm its establishment by opening an activation link in an e-mail sent by the Service Provider to the e-mail address indicated. After opening the activation link, the Service Provider sends an e-mail message stating that the account is active. From that moment, the User may use the account.
  9. Registration on the Website and creating an account in it is not subject to fees. For the use of Website functionality, the Service Provider may charge fees in accordance with the Price List. The price list specifies the amount of cyclical fees, the settlement period and the types of functionalities available upon payment of the fee. The change in the Price List does not apply to the subscription already paid by the User.
  10. The Service Provider shall, if possible, verify the details of the person having an account on the Website, in particular whether the account is not created by a person other than the one indicated. This does not release the User from the obligation to verify, before concluding a contract with another User, his data.
  11. A contract for an indefinite period is entered into on the basis of registration. Each of the parties may terminate the contract, whereas in the case of paid services in the form of subscriptions, the effect of termination occurs after the end of the paid service period.

§ 3. Paid services.

  1. The User may use paid services of the Website under subscriptions, as well as other paid services.
  2. Names, subscription prices and related functionalities described, as well as their duration, are included in the Price List. In addition to subscriptions, the Service Provider also provides other paid services indicated in the Price List.
  3. The account user “Owner” is entitled to use the 14-day free trial period in the form of Basic Package. Activation of the free trial period takes place at the time the account is created by the User.
  4. User, intending to use payable features, chooses the subscription type, its duration (eg monthly access) and payment method. Placing an order is done by pressing the button “I choose a subscription with the obligation to pay”, which means that the parties conclude a contract with pre-determined subscription and price. The provision of a chargeable service begins when the payment is made by the Service Provider who notifies the User about it via e-mail.
  5. Immediately after making a payment and posting it, the User gains access to paid functionalities for a definite period, of which the Service Provider informs him by e-mail. With the expiry of the subscription period, the access expires, unless the User extends it by paying the fee for the subsequent period. The extension of the subscription for the next period requires the acceptance of the regulations as at the day of submitting the renewal instruction.
  6. The user has the option to change the subscription to a more expensive one at any time. In this case, he places an order for another subscription. The user pays a fee for a new subscription, reduced by the amount determined in proportion to the time of full days of not using the previous subscription.
  7. If the User has received a voucher from the Service Provider entitling him to use paid features, he places the voucher code in the appropriate field. Placing an order is done by pressing the button “I use the voucher” by the User, which means that the parties conclude a contract with a pre-defined subscription. The service begins when the use of the voucher is posted by the Service Provider who notifies the User via e-mail.
  8. If the User wants to change the subscription to a higher one than the one resulting from the voucher, he may place the order in the mode specified in paragraph 5. The payment for the subscription is made on general terms. The price for the subscription is not reduced by the value of the subscription on the basis of the voucher. After the end of the more expensive subscription period, the User’s account returns to the functionality specified in the voucher, until its completion.
  9. Prices indicated on the Website include VAT (gross).
  10. If you want to receive a VAT invoice, select the appropriate option when placing the order and indicate the invoice details. The service provider issues aggregate invoices by the 7th of the month for payments made and settled in the previous calendar month.
  11. Payments for paid services You can make:
    1. in the form of a quick transfer,
    2. using a payment card,
    3. in the form of a regular bank transfer,
    4. through a cash deposit into a bank account.
  12. If you need a refund for a transaction made with a payment card, the refund will only be made to the card used to make the payment.
  13. The provider of online payments is the operator Tpay, ie the National Payment Integrator S.A. Before making the payment, the User is obliged to read the Payment Regulations and accept it. Lack of acceptance results in the inability to make a payment, which translates into the inability to use the service.

§ 4. Account lockout

  1. In order to ensure the highest service of the website, as well as the safety of Users, the Service Provider is entitled to block the account in exceptional circumstances. This applies if:
    1. when registering and using the website, the User provided false personal data or other people’s details
    2. The User takes actions that may have any impact on the occurrence of hindrances to the functioning of the Website,
    3. The User undertakes actions aimed at using the data posted on the Website for purposes other than those related to the use of the services offered in it,
    4. User will create more than one account in the service using the same email address (all accounts created using the same email address, PESEL number, NIP) are blocked,
    5. The User will publish or attempt to publish on the Website information revealing personal data of third parties, violating their personal rights or rules of social coexistence,
    6. The User will publish or attempt to publish SPAM information on the Website,
    7. You will be in breach of the Service Provider’s business secret.
  2. It is the User’s duty to inform about the violation of the Regulations by another User by sending a notification to the Service Provider. The Service Provider will endeavor to remove the effects of the prohibited behavior on the Website and draw consequences for their author.
  3. When the account is locked, the User can not use it. In addition, other Users, when trying to contact a blocked User or enter into a contract with him, will receive a notification that the User has been blocked due to a violation of the Regulations.
  4. When using the site, the user must remember that in the case
    1. to provide untrue or
    2. information when registering on the site
    3. regarding a person other than the registered account
      The Service Provider reserves the right to inform the competent authorities in justified cases in order to clarify whether such action does not fulfill the signs of a prohibited act punishable by a penalty. Until the matter is cleared by law enforcement authorities, the Service Provider is entitled to block the User’s account in order to prevent the use of the website. In the case of a user who is a consumer, the Service Provider may refuse to conclude an agreement with such a user regarding the services offered via the service instead of an account lockout.
  5. While managing the website, we try to respect the will of the User, therefore, apart from blocking the account, it may be removed at the express request of the User. Instructions on how to proceed with the account removal are posted on the website.

§ 5. Consumer provisions

  1. A natural person who is a consumer is entitled within 14 days to withdraw from the contract without giving reasons and incurring costs. To comply with the deadline, it is sufficient to send a written statement.
  2. The statement of withdrawal can also be submitted on the form sent to the User along with confirmation of account activation and send to
  3. The consequences of withdrawing from the contract in the above circumstances are regulated – in the scope not specified in these regulations – by the relevant provisions of the Act on consumer rights.
  4. If a natural person who is a consumer reports to the Service Provider the intention to immediately start providing the service (choosing the option “immediate activation of the subscription”), i.e. before the deadline for withdrawal, in case of withdrawal in the mode specified in paragraph 1 The user will be required to pay for the services fulfilled until the withdrawal from the contract. The payment amount is calculated proportionally to the scope of the service (proportional to the duration of the service), taking into account the price or remuneration agreed in the contract.
  5. A User who is a consumer may submit a complaint to the Service Provider by sending it to In order to resolve the complaint as soon as possible, it should contain the following information:
    1. complaint subject,
    2. data of the advertiser,
    3. type of advertised service,
    4. a brief description of the reason for the complaint,
    5. date of obtaining information on the circumstances described in the claims,
    6. User requests,
    7. contact details, including phone number, and in case the User agrees to reply in the form of an e-mail, also an e-mail address.
  6. After receiving the complaint, the Service Provider will respond within 14 days. It is enough to send a response to meet the deadline.

§ 6. Generating documents.

  1. The User may generate documents free of charge, according to the formulas provided by the Service Provider, supplemented with data entered by the User.
  2. The use of documents takes place at the User’s responsibility. The service provider does not guarantee compliance with the legal provisions applied in the content of documents. The provision of a document template does not constitute a legal service.
  3. When downloading a rental agreement or other document, the user is obliged to check whether the data and provisions contained in it correspond to the will of the parties to the contract.

§ 7. Help of professionals.

  1. The Service Provider provides the Users with contact details of people who perform work necessary to maintain the item in good condition, in particular repair, maintenance, periodic inspections, etc.
  2. Contact details are for information and courtesy only. The Service Provider does not provide the User with the quality of services provided by a given person. The user is obliged to determine the qualifications of the person himself.
  3. The Service Provider is not responsible for the content of the opinion and assessment of Users using the services of these persons.

§ 8. Final provisions.

  1. The user is responsible for the compliance of the data entered on the Website with the actual state, both personal data and other necessary to use the functionality, such as data of tenants, the amount of rent, agreed payment date, etc.
  2. It is not possible to use the Website, in particular to create an account, without accepting the Regulations. In the event of a change to the Regulations, the Service Provider sends by e-mail a new version of the Regulations with information about the changes introduced. The user is obliged to read the new version of the Regulations at the first login. If the changes are not accepted, the contract is terminated, which means that the User’s account is deactivated. In the event of a change in the Regulations during the paid period of certain functionalities, the User may use the Website based on the current version of the Regulations, not later than the end of the calendar month in which he received a message about the change in the Regulations. In relation to the User who did not accept the new version of the Regulations, it is not possible to change the subscription to a more expensive one. For unused full days until the end of the subscription period, the User receives a proportional refund of payment.
  3. The User is responsible for the materials posted on the Website, in particular as regards the proprietary copyrights of third parties entitled to them. The User is treated as a person publishing materials on the Website, within the meaning of the Act on Copyright and Related Rights.
  4. With the exception of consumers, the District Court for Szczecin-Centrum in Szczecin (Poland) is the competent court for disputes between the Service Provider and the User.
  5. All information and content on the site, including images, graphics, etc., are protected by copyright. Their use by persons other than the Service Provider is prohibited and may involve criminal or civil liability.
  6. Data regarding the individual contract, individual complaint process, as well as the course of contacts with a specific User are covered by the secret of the Service Provider’s business within the meaning of the Act on Combating Unfair Competition.
  7. In case of changing the User’s address data (physical address, telephone number, e-mail address), he is obliged to inform the Service Provider indicating new data. If the data is not updated, the statements addressed to the User based on the previously indicated data are treated as effectively delivered. The provisions of the Civil Code on submitting declarations of will are applied accordingly.
  8. Responsibilities regarding the updating of address data and the effects of their absence apply equally to the Service Provider.
  9. In matters not covered by the provisions of the Regulations, the provisions of the Act on consumer rights and the Civil Code as well as other generally applicable laws shall apply.